Privacy Policy for Euro-Sports

Last Updated: August 11, 2025

At Euro-Sports Canada, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you interact with our website, https://euro-sports.ca/, powered by Lightspeed eCom (E-Series). By using our website, you agree to the practices described in this policy.

1. Information We Collect

We collect information to provide a seamless shopping experience and improve our services. The information we collect falls into two categories: voluntarily provided and automatically collected.

Voluntarily Provided Information

This includes information you knowingly provide when interacting with our website, such as:

• Personal Identifiable Information (PII): Name, email address, phone number, shipping and billing addresses when you create an account, place an order, or contact us.
• Payment Details: Credit card information, billing details, and transaction information processed through secure payment gateways.
• Preferences and Feedback: Survey responses, reviews, or preferences shared during account creation or customer service interactions.

Automatically Collected Information

This includes data collected through your interaction with our website:

• Log Data: IP address, browser type and version, pages visited, time and date of visits, and time spent on pages.
• Device Data: Device type, operating system, unique device identifiers, and geolocation data (if enabled).
• Cookies and Tracking Technologies: Data about your browsing behavior, such as products viewed, items added to cart, and website interactions.

2. How We Collect Information

We collect information through:

• Online Forms: Account registration, checkout processes, newsletter sign-ups, or contact forms.
• Website Interactions: Browsing, adding items to cart, or engaging with promotions.
• Third-Party Partners: Analytics platforms, payment processors, or marketing services integrated with Lightspeed eCom.
• Cookies and Tracking Technologies: Used to enhance user experience, analyze traffic, and serve personalized ads. You can manage cookie preferences through your browser settings or our cookie consent tool.

3. How We Use Your Information

We use your information for legitimate purposes to operate our e-commerce platform and enhance your experience:

• Service Delivery: Process orders, manage accounts, and deliver products or services.
• Communication: Send order confirmations, respond to inquiries, and provide promotional offers or updates (you may opt out of marketing communications).
• Personalization: Offer tailored recommendations and content based on your browsing and purchase history.
• Analytics and Improvement: Analyze website performance, customer preferences, and feedback to improve our services.
• Fraud Prevention and Security: Detect and prevent fraudulent activities to protect you and our business.
• Legal Compliance: Fulfill regulatory requirements under applicable laws like GDPR, CCPA, and PIPEDA.

4. Data Sharing and Disclosure

We may share your information with trusted parties under specific circumstances:

• Third-Party Service Providers: We work with partners for payment processing, shipping, analytics, and marketing services. These providers only access necessary data and are bound by confidentiality agreements.
• Legal Obligations: We may disclose data to comply with legal requirements, such as court orders or regulatory requests.
• Business Transfers: In the event of a merger, acquisition, or sale, your data may be transferred to ensure service continuity.
• With Consent: We will share your data with external parties only with your explicit consent, unless required for operational purposes.

5. Data Protection and Security

We take robust measures to protect your personal information:

• Encryption: Personal and payment data is encrypted during transmission and storage using SSL and PCI-DSS-compliant systems.
• Access Controls: Only authorized personnel have access to your data, and they are trained in data privacy protocols.
• Regular Audits: We conduct routine security audits to ensure our systems remain secure.
• Breach Response: In the unlikely event of a data breach, we will notify affected users promptly and take immediate containment measures.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and analyze website performance:

• Necessary Cookies: Enable core functionality like secure logins and checkout (session-based).
• Analytical Cookies: Track site traffic and user behavior (up to 12 months).
• Functional Cookies: Remember preferences and settings (up to 12 months).
• Advertising Cookies: Deliver relevant ads based on your behavior (up to 6 months).

You can manage cookie preferences via our cookie consent tool or your browser settings. For more details, see our Cookie Policy.

7. Your Rights

Under applicable data privacy laws (e.g., GDPR, CCPA, PIPEDA), you have the following rights:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Correct: Update or correct inaccurate information.
• Right to Delete: Request deletion of your data (subject to legal retention requirements).
• Right to Opt-Out: Opt out of marketing communications or data sharing for non-essential purposes.
• Right to Restrict Processing: Limit how we use your data in certain cases.
• Right to Data Portability: Request your data in a transferable format.

To exercise these rights, contact us using the details below. We will respond to verifiable requests within the required timeframes (e.g., 45 days for CCPA, 30 days for GDPR).

8. Children’s Privacy

Our website is not intended for individuals under 16. We do not knowingly collect data from minors. If you believe we have collected data from a minor, please contact us to have it removed.

9. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy. For example:

• Account data is retained for the duration of your account’s existence.
• Transaction data is kept for legal and accounting purposes as required by law.
• Anonymized data may be retained for analytics purposes.

When data is no longer needed, it is securely deleted or anonymized.

10. Changes to This Privacy Policy

We may update this policy to reflect changes in our practices or legal requirements. Updates will be posted on this page, and we will notify you via email or a website notice for significant changes. Please review this policy periodically.

11. Contact Information

For questions, concerns, or to exercise your privacy rights, please contact us:

• Email: info@euro-sports.ca
• Phone: +1 613 422 5616
• Mailing Address: 13 Bulman Street, Ontario, Canada, K1Y 2S2

We aim to respond to all inquiries within 3 business days.