ONLINE PURCHASE FAQ'S
Below you will find information about buying products on our website. From PRE-ORDERING out of stock products to shipping to buying bikes and skis online.
What does it mean when I see PRE-ORDER next to the item I want to purchase?
Purchasing an item that has PRE-ORDER next to it means that we will order it for you from one of our suppliers and don’t currently have it at our physical store. Once your order is placed, we order the item immediately from our supplier and can often have the item in the store for you in as little as 24 to 72 hours. You will be notified immediately when it arrives for curbside pickup or ship it to you depending on which method you have chosen.
Which carriers do you use when shipping an order I placed?
Euro-Sports uses trusted mail carriers like Canada Post and UPS to send your order to you. When your order has been packaged and a shipping label has been created, we will send you the tracking code that has been created by the carrier so you can track your package.
Do you ship website orders outside of Canada?
At this time we only offer shipping to Canadian mailing addresses.
Do you offer free shipping?
We offer free shipping on orders of $100 or more, or some specific items (as indicated on each item)
Can I buy a bike on your website?
Yes! Once you see a bike you want on our website you can purchase it with confidence. If we do not have it in stock and it is available for Pre-Order, we will order it from our supplier and let you know immediately regarding the time it will take for it to be delivered to us. If you wish to pick it up, our certified bike mechanics will assemble it when it arrives and have it ready to ride when you pick it up. If you do not live close by to pick it up, we can ship the boxed bike to you (Canadian addresses only) and provide tracking information.
Bicycles are final sale - no exceptions.
What is the process for buying a custom Prologue bike on your website?
Once you are interested in building a custom Prologue bike, you can Pre-Order the model you choose on our website. We’ll reply quickly and confirm with you which group set, wheels, paint design, lead time & next steps.
Another option is to visit our prologuebicycles.com website to get detailed info on each bike model we offer including, geometry and a current price estimate using our dream bike calculator.
You can submit your dream build to us using an online form and we will contact you with the next steps mentioned above.
Call the shop (613-422-5616) or visit in-person for any questions about each bike model or for any additional questions.
Bicycles are final sale - no exceptions.
Can I buy Nordic skis on your website?
Yes! Once you see skis you wish to purchase on our website you can purchase them with confidence. If we do not have them in stock, we will order them from our supplier and let you know immediately on the time it will take for it to be delivered to us. Once your order has been received, we will contact you to ask your body weight so we can find the perfect pair for you from our stock. We use our digital SkiSelector tool to test each pair of skis to find the right pair for you based on camber testing.
We can also wax your skis, attach bindings or grind your ski base for you before shipping or pickup.
See our Ski Services offered.
Nordic skis are final sale - no exceptions.
Can I return an item I purchased on your website?
Please see our Delivery & Returns webpage for all information regarding online purchase returns and exchanges.